Privacy Policy

1. Who We Are

MindKind Counselling, Supervision & Training is a private therapy practice operated by Carolyn, based in Runcorn, Cheshire. For the purposes of UK data protection law, Carolyn is the data controller for personal information collected through this website and in the course of providing therapeutic services.

Contact: 07927 983 438

2. What Information We Collect

We may collect and process the following personal information:

• •Contact details you provide via our enquiry form (name, email address, phone number)
• •Information about your enquiry or the services you are interested in
• •Technical information collected automatically when you visit the website (IP address, browser type, pages visited) via cookies
• •In the course of providing therapy: clinical notes, session records and any information you share during therapy

3. How We Use Your Information

We use personal information to:

• •Respond to your enquiry and arrange consultations or appointments
• •Provide and manage therapeutic services
• •Fulfil our legal and ethical obligations as a BACP member
• •Improve the website and understand how visitors use it (via anonymised analytics data)

We will never sell, rent or share your personal information with third parties for marketing purposes.

4. Confidentiality in Therapy

Everything you share in therapy is strictly confidential. Clinical notes are stored securely and are not shared with third parties — including your GP, employer or family members — without your explicit written consent.

The only exceptions are situations where there is a serious and immediate risk of harm to you or another person, or where we are required by law to disclose information. Even in these circumstances, we will discuss this with you first wherever it is safe to do so.

5. Cookies

This website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• •Essential cookies — required for the website to function correctly.
• •Analytics cookies — anonymised data to help us understand how the site is used (only if you have accepted cookies).

You can decline non-essential cookies using the cookie banner when you first visit the site, or by clearing your browser cookies at any time.

6. How Long We Keep Your Data

Enquiry and contact information is retained for as long as necessary to respond to your enquiry. Clinical records are kept for a minimum of seven years after the last session (or, for minors, until they reach the age of 25) in line with professional guidance.

7. Your Rights

Under UK GDPR, you have the right to:

• •Access the personal information we hold about you
• •Correct inaccurate information
• •Request deletion of your information (where applicable)
• •Object to how your information is used
• •Request that we restrict processing of your information
• •Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact Carolyn directly on 07927 983 438.

8. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on this page. Continued use of the website following any changes constitutes acceptance of the updated policy.